A message from our founder,
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Dear Dr. Bond,
Your website indicates your passion is to create the ultimate family dental practice and I wanted to take a moment to tell you that I sincerely believe you have exceeded your stated goal. I haven't been the the Dentist is 10-12 years due to a rather unpleasant experience the last time I ventured into the dentist's chair. I finally broke down and made an appointment to get my teeth cleaned at your Frisco location. I have to be honest and say I was completely and totally terrified.
I should first acknowledge that every person I encountered in the Frisco office went out of their way to welcome me and make the experience as pleasant as possible. I truly can not praise the entire group enough. The Frisco office is a first class operation!
There are three specific individuals within the Frisco practice that had to put up with me and I felt it was important to recognize them and bring their excellence and professionalism to your attention. My experience started with Cori and she was exactly what I needed to actually get me to show up to my appointment. She quickly uncovered my fears and took on the responsibility of ensuring my experience was going to be pleasant. She was extremely compassionate when speaking with me about my necessary procedures which truly put me at ease. Cori was also extremely thorough in discussing the financial aspects of my dental work. She answered all of my questions and took care of every detail concerning insurance. With my level of anxiety, the last thing I needed was wondering about the finances. Cori eliminated every concern surrounding my procedures and finances. She truly sees your vision for the ultimate practice!
I also was lucky enough to have Jennifer as my Hygienist. You need to know what a superstar you have in her. I needed a deep cleaning for obvious reasons and thanks to Cori, I actually showed up. Jennifer recognized that with my level of anxiety and the extent of cleaning that needed to happen, the likelihood of me ever coming back was probably not good. Jennifer recommended we re-schedule the visit with me sedated. The fact that re-scheduling me would result in lost revenue opportunity was not lost on me, but I could see Jennifer had a sincere desire to ensure I had the appropriate cleaning and that I would return for regular cleanings in the future. When I did return, she was incredibly thorough in explaining everything that was going to happen and she did an incredible job. It has taken a few days to get used to what a clean mouth feels like! I have to believe her hands and arms were tired when she finished.
Finally, Dr. Dooley had the opportunity to practice his drilling techniques on me. Again, my comfort was his priority throughout the procedure. It was a pain free experience from beginning to end and again, he explained everything that was going to happen. I wasn't expecting a call from him that afternoon to check in with me, but it was one more example to truly exceptional customer service.
While I am sure you recognize the exceptional operation in Frisco, I felt it was important to share my experience with you. I feel like a walking advertisement for 6 Day Dental right now and am spreading the word to everyone I talk to. While we would still rather do many things other than going to the dentist, my family and I will now be regular patients in the Frisco office thanks to the exceptional staff you have assembled.
Sincerely,
Shawn
Doctor (or Hygienist): Aimsley
Assistant: Laura & Kristy
Was this your first visit with us: Yes
How did you learn about us? A coworker told me about 6 Day
What did you enjoy most about your visit? Personnel were great, caring, easy going, genuine, but most importantly knew what they were doing!
Did you leave with any concerns about our practice? None
Additional Comments: Love it!
Would you refer your family or friends to us? Yes
Doctor (or Hygienist): All
Assistant: All
Was this your first visit with us: Yes
How did you learn about us? Friend, Phone Book
What did you enjoy most about your visit? You removed my "phobia" of dentists. Every visit including surgery, has been a great experience
Did you leave with any concerns about our practice? None
Additional Comments: I have and will continue to refer all family and friends - I will be your walking & talking advertisement.
Would you refer your family or friends to us? Yes
Doctor (or Hygienist): Angwin
Assistant: Jennifer
How did you learn about us? Dr. Angwin
What did you enjoy most about your visit? How informative and nice everyone was
Did you leave with any concerns about our practice? Not one
Additional Comments: I love how everyone was so eager to help and so patient to explain!
Would you refer your family or friends to us? Yes
Doctor (or Hygienist): Page
Assistant: Jennifer S
Was this your first visit with us: No
How did you learn about us? Advertising
What did you enjoy most about your visit? Love the people - everyone is always friendly and so upbeat - thanks!
Did you leave with any concerns about our practice? No
Additional Comments: Dr. Page is fabulous - best dentist ever! It is worth the drive for us. Office staff is always SUPER!
Would you refer your family or friends to us? Heck Yes! Have frequently!
Doctor (or Hygienist): Rick
How did you learn about us? Drive-by
What did you enjoy most about your visit? Attention to detail
Did you leave with any concerns about our practice? No
Additional Comments: Good preventive suggestions from Rick
Would you refer your family or friends to us? Yes
Doctor (or Hygienist): Rick
Assistant: Heather
Was this your first visit with us: No
How did you learn about us? Wife
What did you enjoy most about your visit? The hygienist was easy to work with and I enjoyed my appointments!
Did you leave with any concerns about our practice? No
Additional Comments: All the folks were pleasant and friendly! Thanks!
Would you refer your family or friends to us? Yes
Doctor (or Hygienist): Shauni
Was this your first visit with us: Yes
How did you learn about us? Coupon
What did you enjoy most about your visit? Shauni was very sweet and my son wasn't scared
Did you leave with any concerns about our practice? No
Would you refer your family or friends to us? Yes